Refund policy

Return & Refund Policy

At Blumat Drip, we want you to shop with confidence. If your purchase does not meet your expectations, we are here to help. This policy explains how returns, exchanges, and refunds work for orders placed on BlumatDrip.com.

SHIPPING AREA
We currently ship and process returns for orders delivered within the United States.

RETURN ELIGIBILITY
We accept returns on both defective and non-defective products. To qualify, all of the following must be true:
- Your return request is submitted within 30 days of the delivery date.
- The item is in new, unused, and resalable condition.
- All original accessories, packaging, manuals, and included components are returned.
- The product shows no signs of installation, modification, misuse, or damage caused after delivery.

For hygiene, safety, or product integrity reasons, some items may not qualify for return once they have been opened or used.

EXCHANGES
We accept exchanges within 30 days of delivery. If you received a defective product or would like to exchange for another eligible product, contact our support team before sending the item back. Exchange requests are processed after the returned item has been received and inspected.

HOW TO START A RETURN
Before returning any product, contact our support team with:
- Your order number
- Full name
- The email address used for the purchase
- Reason for the return
- Photos, if the item is damaged or defective

We will review your request and provide return instructions. Please do not ship anything until your return has been approved.

RETURN METHOD
Returns are accepted by mail. After your return request is approved, you will receive instructions for completing your return. Customers are responsible for securely packaging returned products to help prevent damage in transit.

RETURN SHIPPING COST
You can download and print your return shipping label. A flat return shipping fee of $5.00 applies to each approved return shipment.

RESTOCKING FEE
We do not charge any restocking fees.

RETURN ADDRESS
Please do not send returns until your return request has been approved. Approved returns should be sent to:

Blumat Drip
315 Babcock St. Suite #6
Buffalo, NY 14210

INSPECTION PROCESS
After your returned package arrives, our team inspects the product to verify it meets the return eligibility requirements. Inspection generally begins within a few business days after delivery to our facility. If we need more information, we may contact you at the email address associated with your order.

REFUNDS
Once your return has been received and approved, your refund is processed within 7 business days to the original payment method used at checkout. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account. Original shipping charges are non-refundable unless the return is the result of our error or you received a defective or incorrect product.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged or defective, or you receive the wrong item, contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the shipping package, if applicable

We will review your claim promptly and work with you on an appropriate resolution, which may include a replacement, exchange, or refund.

NON-RETURNABLE SITUATIONS
A return may be declined if:
- The request is submitted after the 30-day return period.
- The product has been used, altered, installed, or damaged by the customer.
- Items are returned without essential components or original packaging.
- The product does not meet the eligibility requirements described in this policy.

ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible. Orders that have not yet entered processing or shipment may be cancelled. Once an order has shipped, it can no longer be cancelled and must follow the standard return process.

CONTACT US
Business Address: 315 Babcock St. Suite #6, Buffalo, NY 14210
Email: support@blumatdrip.com
Phone: +1 (802) 276-8293
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern